Customer Retentions Advisor

Customer Retentions Advisor

Salary offered: £14000-£15000PA & 10% Salary bonus, 2 pay reviews per year

Location: Northenden, South Manchester
Job Reference: NW/10146

Client Summary:

Established Telecoms company with 22 UK offices. An Investors In People accredited company who have been featured in Sunday Times Track awards in 2006, 2007 and 2008

Vacancy summary:

Resolving cancellation requests via phone and correspondence.
Resolving queries relating to customer services.
Call Centre experience essential
Excellent communication skills
Previous retentions experience is advantageous
Experience of working to set targets and KPI's is crucial

Negotiation and sales experience desirable

Ongoing support and training available to help you develop

Regular performance reviews with supervisors and managers

Brilliant promotional opportunities for motivated individuals

Salary and Package:

In return for your hard work my client offers a basic salary of £14,000-£15,000, plus 10% salary bonus, 2 pay reviews per year and 33 days holiday.

Contact details of the consultant and how to apply

To apply send your CV to natalie.walker@citirecruit.co.uk, or call Natalie Walker on 0161 8396262 for further information.